Virtual Assistant for Call Center Business

About the Job:

I’m launching a small call center business to serve USA clients, using contractors in the Philippines. I need a reliable, proactive Virtual Assistant to help me get started and keep things running smoothly. I’m new to this, so I’m looking for someone experienced who can guide me through the setup process and handle daily tasks. You’ll work directly with me (based in the USA) through my S Corp.

What You’ll Do:

Setup Support: Help me choose and set up tools like VoIP (e.g., RingCentral) and basic tracking systems (e.g., Google Sheets).
Hiring: Post jobs, screen, and interview 5 to10 call center contractors in the Philippines (I’ll approve final hires).
Scheduling: Create and manage contractor schedules to align with USA hours (e.g., 8 AM-2 PM EST).
Organization: Keep client info (e.g., FAQs, scripts) organized and shared with the team via Google Drive.
Communication: Be my point person—update me daily via email or Slack, coordinate with contractors.
Problem-Solving: Suggest ways to improve efficiency as we grow (e.g., better tools or processes).

What You Need:

Fluent English (spoken and written)—to handle USA client needs.
Call Center Experience (1-2 years)—to guide me with setup and operations.
Tech-Savvy—able to set up VoIP and Google Suite tools.

Why Work With Me:

Flexible hours, mostly remote, with a small, growing team.
Chance to shape a new business from the ground up.
Steady pay via Western Union, PayPal or Wise, weekly or biweekly.
Potential for more hours as we land clients and expand.