Legal Receptionist/Administrative Assistant

We are seeking a highly professional and client-oriented Virtual Receptionist/Administrative Assistant to join our dynamic team at a thriving personal injury law firm based out of Florida and Oregon, USA. This fully remote position requires the Receptionist/Administrative Assistant to be the initial point of contact for our clients via phone and online communications. The role is pivotal in setting the tone for professionalism and a client-focused approach, making excellent communication skills and fluency in English essential. Spanish speakers are a plus, but not mandatory. Previous Personal Injury Law experience is also a plus.

Key Responsibilities:

Answer incoming calls in a professional manner, route calls as necessary, and provide detailed messages during the hours of 12pm to 8pm EASTERN STANDARD TIME.
Manage email inquiries and ensure prompt, courteous responses.
Schedule appointments, manage multiple calendars, and send reminders for upcoming meetings.
Book travel arrangements.
Provide administrative support including data entry.
Maintain client confidentiality and handle sensitive information with discretion.

Skills and Qualifications:

Strong proficiency in English, both written and spoken.
Excellent telephone etiquette and ability to manage multiple calls effectively.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and comfort with learning new software.
Exceptional time management and organizational skills.
Ability to work independently and as part of a remote team.
Reliable internet connection and a dedicated home office space.

Please include a sample of your voice to be considered and respond with the secret word Lighthouse.