Out of Hours (GMT) Helpdesk Administrator (UK Based)

We are looking for an enthusiastic and proactive Helpdesk Administrator to assist our building maintenance company with handling calls and job requests outside of office hours.

Good English speaking for phone calls and email communication is essential. Payment is starting salary. Review after 3 months.

We are looking for immediate cover and ideally someone who can start as soon as possible. This is a full-time position, and we’re looking for someone interested in a long-term, permanent role with opportunities for growth and promotion within the company.

Key Responsibilities:
Answering and managing calls and emails from clients regarding urgent job requests.
Allocating the appropriate engineers or subcontractors to attend jobs during out-of-hours periods.
Updating our CRM system and ensuring job details are recorded accurately.
Requirements:
Strong communication skills, both written and spoken English.
Proficiency in email communication and general computer skills.
Ability to remain calm and efficient in handling urgent job requests.
Willingness to learn our job allocation processes and CRM system (full training provided).
Working Hours & Availability:
Our standard office hours are Monday to Friday, 8 AM – 5 PM, so shifts will cover evenings, weekends, and early mornings as needed.
We are also looking for in hours helpdesk, so please reach out if you're also interested in this role.

If you are interested in joining our team, please apply with your CV.

NOTE: Serious candidates only. Please record a short video or audio (about 30 seconds) introducing yourself. In this, tell us your name, where you’re based, and why you’d be a good fit for this role, or anything else. This helps us get to know you better. Candidates will NOT be considered without this.