Customer Care Specialist

Responsibilities:
• Support a high volume of contacts through inbound and outbound calls
• Communicate with customers
• Perform and document real-time updates to account settings
• Follow set policies and procedures to ensure consistency and operational excellence across the organization; meet and exceed performance guidelines for attendance, quality, productivity, and schedule adherence
• Collaborate with the leadership team to achieve specific contact center goals in our pursuit to provide world class service
• Other duties as assigned by Operations leadership
Job Requirements:
• Flexible hours a must to support our 24/7/365 growing business
• 2 years of customer service or call center experience preferred
• Strong verbal and written communication skills
• Masterful problem solving skills – identifying root causes, customer needs and providing solutions
• Strong computer skills
• Ability to manage stress – this is a rapidly changing company!
• A good sense of humor and a team-player mentality
• Spanish or Mandarin language skills are a plus