Assistance Manager

Shine Cleaning Solution is seeking a highly motivated and organized Assistant Manager to join our growing team. The ideal candidate will be a strong communicator with excellent customer service skills and a proactive approach to problem-solving. This role will involve a variety of responsibilities, including but not limited to:

Key Responsibilities:

Customer Service:
Answer and direct phone calls professionally.
Respond to customer inquiries via email and phone.
Schedule and coordinate cleaning appointments with customers.
Provide accurate and competitive cleaning quotes to potential clients.
Address customer concerns and resolve issues promptly and effectively.

Operations:
Assist in managing daily operations and ensuring smooth service delivery.
Maintain accurate customer records and scheduling information.
Support the team in achieving sales and customer satisfaction goals.

Administrative:
Prepare and maintain various administrative documents (e.g., reports, contracts).

Teamwork:
Collaborate effectively with the cleaning crew and management team.
Provide support to other tea ---------- mbers as needed.