Amazon Vendor Specialist

Vendor Central Assistant

Job Description

We are looking for a detail-oriented and analytical Amazon Vendor Central Specialist to manage and optimise our product listings, inventory, shipping, and relationships with Amazon.
The candidate must have a strong understanding of Amazon Vendor Central, including order management, catalog optimisation and analytics.

List of responsibilities

Manage Vendor Central account operations, including PO management, chargeback resolutions and compliance
Ensure timely fulfillment of purchase orders and troubleshoot order discrepancies.
Implement strategies to enhance product visibility and ranking on Amazon
Monitor and analyse sales performance, identifying areas of improvement and growth using VoC and Customer Reviews
Coordinate with buying team to ensure inventory levels are adequate to meet demand
Collaborate with design team to continually optimise content on Amazon vendor listings
Generate reports and insights to track key performance indicators
Ensure we remain compliant with Amazon policies
Identify and troubleshoot any technical issues related to product listings or account management
Work on improving operational efficiencies within Vendor Central processes
Reducing chargebacks and penalties by ensuring compliance with Amazon’s fulfillment requirements.
Analyse sales data, and other key metrics using Amazon Vendor Central reports and third-party analytic tools.

Essential Skills Required

Proven experience with working with Amazon Vendor Central
Experience with other platforms is a bonus.
Strong verbal and written communication skills - ENGLISH to co-ordinate with internal team and Amazon reps.
Strong understanding of eCommerce trends and best practices
Proficiency in Excel or similar tools for data analysis, and Amazon-specific software - (Helium 10 is a plus)
Ability to troubleshoot Vendor Central issues and navigate Amazon’s support
Knowledge of inventory planning, logistics, chargeback management and compliance.