Bookkeeping & Customer Support Assistant (Remote)

About Us
We are a fast-growing restaurant business dedicated to delivering exceptional customer experiences and operational excellence. We are seeking a proactive, reliable, and detail-oriented individual to join our team remotely. This role primarily involves bookkeeping, financial management, and administrative support, with a secondary focus on customer service to ensure smooth day-to-day operations as we scale.

Key Responsibilities
Bookkeeping & Administrative Support (65%)
Maintain accurate and up-to-date financial records, including tracking daily sales, expenses, and vendor payments.
Reconcile accounts and ensure all transactions are properly recorded in the accounting system.
Prepare financial reports, including profit and loss statements, balance sheets, and cash flow summaries, tailored to the needs of a growing restaurant business.
Manage accounts payable and receivable, ensuring timely invoicing and payment processing for suppliers and vendors.
Organize and analyze data using Google Sheets or Excel for financial tracking, inventory management, and reporting.
Assist with payroll preparation, including tracking employee hours and ensuring compliance with tax regulations.
Update and manage customer and vendor databases, ensuring accurate records for repeat orders and supplier relationships.
Generate reports on financial performance, operational metrics, and inventory costs to support business growth.

Customer Service & Operational Coordination (35%)
Professionally handle inbound customer calls through a call management system (e.g., Aircall or Freshdesk).
Assist customers with placing phone orders using the Clover POS system, ensuring accuracy and attention to detail.
Respond to inquiries about menu items, order statuses, and general questions, with a focus on providing a warm and welcoming experience.
Escalate urgent customer issues or contact in-store staff for resolution when necessary.
Maintain accurate records of customer interactions for future reference and process improvement.
Monitor store activity via provided tools (e.g., camera access) to assess busyness and inform decisions.
Communicate with in-store staff to address high-priority issues or inquiries.
Reroute calls to appropriate tea ---------- mbers or locations as needed using the call management system.

Technical Systems
Use accounting software (e.g., QuickBooks, Xero, or similar) to manage bookkeeping tasks.
Operate and troubleshoot call handling systems (e.g., Aircall or Freshdesk) for customer service.
Use the Clover POS system effectively to manage phone orders and track sales.
Proficiency in Google Sheets and Excel for data entry, organization, and analysis, particularly for inventory and cost tracking.

Qualifications
Experience
Bookkeeping: Prior experience in bookkeeping, accounting, or financial management, preferably in the American restaurant or hospitality industry.
Customer Service: Experience in customer service or administrative roles, with an understanding of the unique needs of a restaurant business.

Skills
Technical Proficiency: Familiarity with accounting software (e.g., QuickBooks, Xero), call handling systems (e.g., Aircall, Freshdesk), and proficiency in Google Sheets and Excel for data entry, organization, and analysis.
Communication Skills: Excellent verbal and written English communication skills. Proficiency in additional languages is a bonus, especially those relevant to the customer base.
Problem-Solving: Ability to handle urgent and unexpected situations with composure and quick decision-making.
Time Management: Strong organizational skills to manage tasks effectively within the PST time zone.
Attention to Detail: High level of accuracy in financial record-keeping, inventory tracking, and customer data management.

Key Traits We Value
Proactivity: Takes initiative and anticipates team needs in a fast-paced, growing environment.
Reliability: Maintains consistent availability during designated working hours.
Attention to Detail: Ensures accuracy in bookkeeping, inventory management, and customer interactions.
Adaptability: Thrives in a dynamic environment and adjusts to the evolving needs of a growing restaurant business.
Team Player: Collaborates effectively with in-store and remote tea ---------- mbers.

Application Process
To ensure we find the best fit for this role, shortlisted candidates will be required to complete an aptitude test as part of the hiring process. The test will assess:
Bookkeeping Skills: Accuracy in financial record-keeping, reporting, and inventory management.
Customer Service Skills: Handling customer inquiries and resolving issues.
Technical Proficiency: Familiarity with tools like Google Sheets, Excel, and accounting software.
Problem-Solving and Decision-Making: Ability to handle urgent or unexpected situations.
Attention to Detail: Accuracy in data entry and record-keeping.

Candidates will receive instructions and a link to the test after the initial application review.