Evidence Coordinator Assistant

Rocket Benefits is dedicated to assisting U.S. military veterans in appealing disability claim decisions made by the United States Veterans Administration. As a rapidly growing, fully funded company, we are committed to delivering exceptional service to our clients.

We are looking for a highly organized, detail-oriented, and proactive Evidence Coordinator Assistant to join our team as the first one of this role. This role is essential in ensuring all client evidence is reviewed, organized, and processed efficiently. The ideal candidate is a self-starter with impeccable English skills and a strong ability to multitask in a fast-paced environment.
This role offers the potential for career growth into a managerial position as our team expands.

Key Responsibilities
- Review email inbox and extract relevant evidence for client cases.
- Organize and format evidence for review/signature from clients.
- Respond promptly and appropriately to client emails.
- Cross-check evidence and tasks in Lawmatics (our CRM).
- Draft and prepare evidence forms for submission.
- Complete administrative tasks in Lawmatics, such as sending documents to clients.
- Check forms for accuracy and follow up with clients via email or text regarding missing or additional evidence.
- Manage text communication in Dialpad, including responding to messages or drafting evidence collection texts with document links.
- Maintain organized records and ensure compliance with evolving procedures.

Qualifications & Skills
- Exceptional attention to detail with a strong ability to identify discrepancies.
- Ability to adapt to ever-changing procedures and industry requirements.
- Strong organizational and multitasking skills to handle multiple cases simultaneously.
- Excellent written communication skills for client interactions.
- Proficiency in handling digital tools (Google Drive, Lawmatics, Dialpad, etc.).
- Self-motivated and proactive, with the ability to work independently.

Work Schedule
11 AM - 7 PM EST or 10 AM - 6 PM EST (or a similar shift).

What We Offer
- Competitive salary with performance-based raises.
- Fully remote work with a flexible and supportive environment.
- Opportunity for career growth into a leadership role as the team expands.

Hiring Process
- Initial Application: Submit your resume with the subject line including “wahoo!”
- Assessment Round: Qualified candidates will receive an assessment task.
- Final Interview: Selected candidates will be invited for an interview.

If you have a keen eye for detail, strong organizational skills, and a passion for helping veterans, we’d love to hear from you!