Virtual Assistant/Dispatcher & Appointment Setter

Our company is a professional carpet cleaning company dedicated to providing top-tier cleaning services with outstanding customer care. We are looking for a highly organized and personable Dispatcher & Appointment Setter to join our team and help manage customer scheduling, dispatching, and lead generation.

Responsibilities:
- Answer incoming calls, emails, and messages from customers, providing exceptional customer service.
- Schedule and confirm appointments based on availability and service areas.
- Dispatch cleaning technicians efficiently while optimizing routes.
- Maintain and update customer records in our CRM system.
- Follow up with customers for appointment reminders, feedback, and upselling services.
- Handle customer inquiries, resolve minor complaints, and escalate issues when necessary.
- Utilize social media and email marketing to generate leads and engage potential customers.
- Assist in basic administrative tasks to support the team.