Sales Agent for Telstra

· Adhere to TSA’s overall sales methodology in order to present a solution that best meets the customer’s needs.

· Ascertain that the customer understands:

- The solution they have agreed to and what products/services will be provided; and

- all legal and regulatory obligations.

· Deliver a great Customer Experience on every contact, regardless of the contact outcome.

· Be courteous and respectful to customers at all times.

· Adhere to the schedule roster.

· Efficiently manage Average Handling Time (AHT) to company expectations.

· Effectively manage After Call Work (ACW) to company expectations.

· Effectively manage inbound queues as required.

· Be available and ready to take calls.

· Maintain an acceptable (minimal) Transfer Rate to company expectations

· Resolve Customer queries at first contact to company expectations