Customer Service Representative - Ecommerce

We are looking for a Customer Service Representative with experience in both voice and non-voice communication to join our team. If you have excellent communication skills, a customer-first mindset, and the ability to handle inquiries efficiently across multiple channels, we’d love to hear from you!

Key Responsibilities
- Provide exceptional customer service via phone, email and live chat.
- Handle customer inquiries, complaints, and support requests with professionalism and empathy.
- Resolve customer issues efficiently while ensuring a positive experience.
- Process orders, refunds, and account-related requests accurately.
- Maintain clear and accurate records of customer interactions using CRM tools.
- Collaborate with internal teams to escalate and resolve complex issues.
- Assist in improving customer support processes and FAQs.
- Meet and exceed performance targets in areas such as customer satisfaction, first contact resolution, and response time.

What We’re Looking For
- Minimum of 2 years' experience in Customer Service handling both voice and non-voice support.
- Strong written and verbal communication skills in English.
- Ability to multitask and stay organized in a fast-paced environment.
- Problem-solving mindset with a customer-first approach.
- Experience using CRM systems (e.g., Shopify, Gorgias, or similar tools).
- Tech-savvy with basic troubleshooting skills for customer concerns.
- Patience, empathy, and the ability to handle difficult conversations professionally.
- Demonstrated ability to handle confidential information with the utmost discretion.
- Availability to work in a remote setting and adapt to different time zones if required.
- Ability to work independently and collaboratively in a remote team environment.

Work Schedule:
- Location: Remote
- Willing to work in flexible and/or shifting schedule and during Weekend
- Weekly Hours: Minimum 40 hours per week

How to Apply:
If you meet the qualifications and are eager to join a dynamic team, please submit your resume and a cover letter detailing your relevant experience to ---------- you include "CSR Application" in the subject line. Applications without a resume and cover letter will not be considered.

Note: Only shortlisted candidates will be contacted for the next steps in the selection process