Virtual Onboarding Specialist / CS / 20 hrs per week / Freight Logistics / Tech

***To ensure a fair and efficient review process, we will be prioritizing applications that are fully completed, including the required CV/resume and Vocaroo recording link. Only shortlisted candidates will be contacted.


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Our client is a pioneering technology company specializing in freight logistics optimization software. Their innovative platform connects freight carriers and brokers with truckloaders to maximize loading capacity efficiency. They're looking for a passionate and detail-oriented Onboarding Specialist to play a crucial role in ensuring their new clients have a seamless and successful integration with their software system.

Okay, here's the updated job post with the fictional company name "LoadSync" and the revised spiel instructions for the Vocaroo recording:


**About the Role:**

As an Onboarding Specialist, you will be the primary point of contact for new clients, guiding them through every step of the onboarding process. You'll use your exceptional customer service skills and technical aptitude to ensure a smooth transition onto the platform.

**Key Responsibilities:**

- Guide freight carriers and brokers through the complete onboarding process via scheduled calls and follow-ups.
- Schedule and conduct video calls with prospective companies using provided email templates.
- Guide companies through the platform setup process during live video sessions.
- Create and configure new company profiles in the LoadFusion system during onboarding calls.
- Validate company documentation and perform verification checks (future responsibility).
- Provide clear instructions and support for platform navigation and usage.
- Document client interactions and maintain accurate onboarding records.
- Track onboarding progress and provide regular status updates to management.

**Required Qualifications:**

- Proven experience in customer service or client-facing roles.
- Excellent verbal and written communication skills with a neutral accent and the ability to work with diverse accents.
- Strong ability to build rapport and maintain positive customer interactions.
- Adaptable communication style - able to go "off-script" when needed.
- Attention to detail and strong documentation skills.
- Ability to work independently and manage multiple onboarding cases simultaneously.
- Reliable internet connection and home office setup.

**Preferred Qualifications:**

- Previous experience in software implementation or client onboarding.
- Familiarity with the freight and logistics industry.
- Experience with compliance documentation.
- Background in B2B customer support.
- Knowledge of freight brokerage operations.

**Additional Information:**

- Start Date: ASAP
- Employment Type: Part-time / Freelance (20 hours/week)
- Work Schedule: TBA (aligned with Canadian business hours - EST)
- Location: Fully Remote
- Training Provided


**IMPORTANT INSTRUCTIONS**

To Apply:

- Make sure to include your updated CV/resume with your application.

- In addition, please record a short voice recording using Vocaroo ( ---------- ) showcasing your excellent communication skills and highlighting your relevant experience in customer service or client-facing roles.

- For your recording, please use the following spiel :

"Hi Jeremy, I'm [Your Name] from LoadSync. Let's get your platform up and running. I'll show you how to streamline your logistics and see real results fast. What are your goals for improving your freight operations?" Please include the Vocaroo link in your application.

We are looking for someone with strong communication skills, a customer-centric approach, and a passion for technology. If you are a highly motivated and detail-oriented individual with a background in customer service, we encourage you to apply.
This is a fantastic opportunity to join a growing company and make a real impact in the freight logistics industry. We look forward to hearing from you!