Customer Support Expert

About Shoptiques:
---------- is a fast-growing New York based startup that is changing the way consumers shop for unique products and the way local boutiques find their next great customer. ---------- aggregates the world's best boutiques onto one ecommerce site allowing consumers to virtually jet set from a boutique in Paris to London to New York City without the cost of a plane ticket.

Who you are:
? A hard worker who will do what it takes to get the job done
? High energy, friendly, and compassionate
? Smart and well organized able to multitask effectively
? Positive and eager to learn!
? Motivated to be your best self every day
? You have a deep love of customer experience. You advocate for the customer, you deliver exceptional service, and you take every interaction to the next level. (We call ourselves the WOW Team for a reason!)
? Your communication skills, both written and verbal, are superb. What’s that saying again? Oh, “You have a way with words.”

What you'll do:
? Deliver a 5-star customer experience through email and chat support (phone support optional)
? Cultivate relationships with our customers – advise them in all things fit, fabric, and style
? Learn everything there is to know about our product and our internal management system in order to
successfully manage customer relationships
? Help us improve! You will be our ear to the ground – noticing trends in customer inquiries and bringing them
to the attention of our tech, marketing, and product teams. We are a small team – everybody’s input counts!

Why you want to work at Shoptiques:
? Remote! Work from anywhere!
? Employee discount on products.
? The team! We are smart (we think at least!), passionate, and fun. You will truly learn from the best.
? Incredible leadership and an open door policy. Your opinion matters to the organization.
? The opportunity to get in at the ground level at a company destined for success. You will get to see the business scale.
? Opportunities for professional growth are limitless. You will be a part of an environment where you will grow, learn, and be stretched.