Guest Experience Specialist

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Hi, we’re Homevy - a luxury holiday homes management company, based in Dubai that believes in creating unforgettable experiences for our guests and seamless solutions for property owners. We’re on the hunt for someone who’s all about delivering exceptional guest experiences and loves to keep things running smoothly, no matter what comes their way.

If you’re a people person who thrives on problem-solving, knows how to write killer messages, and can juggle tasks like a pro, keep reading. We might just be your perfect match!

**What You’ll Do:**

- Be the friendly, professional voice of Homevy across all our guest communication platforms like OTAs (like ---------- ), and WhatsApp.
- Help guests from pre-booking to check-out, answering questions, solving problems, and making them feel like VIPs.
- Keep bookings updated in our Property Management System (Hostaway) - we love it when things are neat and accurate.
- Coordinate with the cleaning and operations teams to ensure every property is guest-ready.
- Handle unexpected issues (like a water leak or WiFi going down) like a superhero—with calm, quick thinking, and solutions that wow.
- Follow up with guests post-checkout for feedback and keep them excited for their next Homevy stay.

**What You’ll Bring to the Table:**

- Hospitality Enthusiast: You genuinely care about making people happy and creating memorable experiences.
- Problem-Solver Extraordinaire: You think fast, act faster, and stay cool under pressure.
- Detail Lover: Booking dates, special requests, or tiny typos—nothing gets past you.
- Clear Communicator: You write like a pro—clear, friendly, and with just the right amount of charm and humour.
- Tech-Savvy: You’re comfortable with systems like Hostaway, Asana, Notion, WhatsApp Business and love exploring new tools.
- Team Player with Initiative: You know when to collaborate and when to take the reins and get things done.
- Flexibility Pro: You can adapt to new challenges and tasks with a smile.
- Humour and good vibes!

Bonus Points (Nice-to-have’s)

- Experience in a customer support role with a previous short-term rental company
- Comfortable leading and mentoring others, with the potential ability to train tea ---------- mbers or manage small teams.

**What We’re Looking For:**

We’re not just hiring anyone. We’re looking for someone who’s serious about growing their career with us, committed to excellence, and understands the value of loyalty and dedication. If you’re ready to make an impact and grow with Homevy, we want to hear from you. But here’s the thing—please don’t send a generic message. We’re all about thoughtful applications that show you’re just as excited about us as we are about you.

Let’s create unforgettable guest experiences together.


Apply here: ----------