Promotional Products Order Support

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be:
• Highly proficient communicator in both spoken and written English
• Have a love for administrative support
• A strong multitasker
• Direct experience in a customer service role
• Highly organized
• Have a proven history of filling roles on a strict deadline
• Be willing to ask when guidance is needed
• Is a team player above all
• Highly flexible within job duties

Responsibilities:
• Run daily report of open orders and complete follow up for reason(s) listed on the report
• Periodically check for new orders throughout the day to set follow up dates & reasons
• Review orders to ensure ship date and method will result in timely arrival
• Track shipments on various shippers’ websites
• Communicate with manufacturers and AEs via phone, email
• Answer questions from Billing, Collections and other internal employees regarding order details
• Retain and appropriately apply knowledge of multiple vendors & products
• Document all order-related activities in various systems
• Negotiate with manufacturers when necessary
• Desire to help and service oriented attitude; appropriately balancing empathy and firmness
• Report to work timely and consistently with minimal unplanned absences
• Provide backup to other customer service representatives
• Other duties as assigned

Requirements:
• Experience: 1-3 years in customer service, marketing or direct promotional product experience
• Skilled in Google Suite, Zoom, Excel, SAGE, Commonsku