Property Management Specialist (US Properties)

Are you experienced in administrative roles within property rental maintenance, home construction, or building supplies? Do you have a great attitude, exceptional organizational skills, and a customer service-oriented mindset? If so, we want to talk to you!

We are seeking a dedicated individual to join our family-run residential property management company based on the East Coast of the USA. As a growing company, we are looking to add highly motivated teammates to our remote team. Unlike a large corporation or call center, we value high-quality tea ---------- mbers who can make a significant impact on our business.

As a family-run business, we foster a close-knit and supportive environment where every tea ---------- mber feels valued and heard. We prioritize open communication, trust, and collaboration, creating a workplace where everyone can thrive.

Our company specializes in single-family residential rentals, condos, townhomes, and multi-family units in the Indianapolis area. We are passionate about real estate and strive to provide the best customer service. We treat every property as if it were our own.

Key Responsibilities:

• Resident & Owner Communication: Respond to resident inquiries via phone and email and text, addressing concerns and resolving issues promptly. Build and maintain positive relationships with property owners, providing regular updates and reports.
• Lease Management: Oversee the entire lease lifecycle, from scheduling property viewings and processing applications to generating lease agreements and managing renewals.
• Financial Administration: Process utility payments, handle accounts payable and receivable, generate delinquency reports, and assist with basic bookkeeping for property upkeep.

Benefits:

• Weekly Pay
• Paid Time Off (after 90 days)
• Medical Insurance Reimbursement ($25 / week after 90 days)
• Weekly Bonuses ($25 per Google review received)
• Quarterly Bonuses (Performance based)
• Supportive work environment

Position Requirements (inclusive of but not necessarily limited to the following):

• Addressing and resolving residents' questions, concerns, and complaints in a timely manner
• Schedule property viewings
• Create a report for delinquencies and debt collection
• Complete the lease renewal process, including the creation of leases and communication with tenants and owners
• Reporting any problems or issues to the property manager
• Process utility payments on behalf of the owner
• Accounts payable data processing
• Accounts receivable follow-up
• Quality assurance task
• Available to work 8:30am – 5:30 pm Eastern Time Zone
• Must have reliable internet access
• Must have good phone and English speaking skills

Required Experience

• Administrative or clerical experience in office environment, preferably in property management, real estate or construction industry, but all strong candidates will be considered
• Must have good customer service and people skills
• Customer service oriented with good business sensibilities
• Self-motivated with ability to prioritize
• Sense of urgency when completing task
• Proficient with Microsoft Word and basic Excel skills for basic spreadsheets
• Must be detailed oriented & very organized
• Strong oral and written communication skills