Cleaning Business Manager

**Job Description: Virtual Manager for Cleaning Business**

**Position:** Virtual Manager
**Type:** Full-Time (Monday-Friday, 9 AM - 5 PM EST)
**Location:** Remote

**Overview:**
We are seeking a highly organized, proactive, and customer-focused Virtual Manager to oversee daily operations, social media management, customer service, and scheduling for our cleaning business. This role is integral to the growth and efficiency of our business and requires strong communication, multitasking, and leadership skills.

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### **Key Responsibilities:**

#### **Social Media Management**
- Manage 10- ---------- Facebook fan pages daily, ensuring consistent engagement and promotional posts.
- Post in local Facebook groups for each business location to attract new followers, customers, and engagement.
- Respond to fan page messages promptly with exceptional customer service.

#### **Customer Service & Booking**
- Handle customer inquiries via Facebook, apps, and integrated communication platforms.
- Provide quotes, book cleanings, and assist customers using **Go High Level** software.
- Act as the primary point of contact for customers, ensuring a positive experience.

#### **Cleaner Coordination**
- Communicate with cleaning staff to confirm job completion and resolve any issues.
- Ensure cleaners provide before-and-after photos for every job.

#### **Software & App Management**
- Manage and update **Go High Level** accounts and scheduling systems.
- Set up and monitor apps like Turno, Thumbtack, Yelp, and Nextdoor.
- Respond to messages and inquiries on these platforms to secure new bookings.

#### **Marketing & Outreach**
- Use social media marketing strategies to increase bookings and visibility for the business.
- Send cold emails and Facebook messages to local individuals and businesses to promote services and attract new customers.

#### **Administrative Duties**
- Send invoices to customers and track payments.
- Run weekly reports to calculate cleaner payouts and ensure timely payments every Friday.
- Provide the business owner with weekly updates on completed cleanings and business performance.

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### **Qualifications:**
- Proven experience in virtual management, customer service, or a similar role.
- Strong social media management skills, especially with Facebook.
- Excellent communication and interpersonal skills.
- Familiarity with cleaning business software such as **Go High Level** (preferred).
- Ability to manage multiple tasks and priorities simultaneously.
- Experience with apps like Turno, Thumbtack, Yelp, and Nextdoor (preferred).
- Strong problem-solving skills and a customer-first mindset.

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### **Key Competencies:**
- Organizational Skills: Ability to juggle multiple responsibilities and ensure nothing falls through the cracks.
- Customer Service: Dedication to creating a positive experience for customers and resolving issues quickly.
- Tech-Savvy: Comfortable navigating various apps and software to manage daily operations.
- Proactive Mindset: Identifies opportunities for growth and resolves potential challenges before they arise.

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### **What We Offer:**
- Competitive pay.
- Full-time remote work with flexibility.
- Opportunities for growth within a fast-paced, dynamic business.
- Supportive team environment.

If you’re ready to help grow and manage a thriving cleaning business while providing exceptional customer service, we want to hear from you! Apply today.