Helpdesk Assistant

The Helpdesk Assistant will correspond with end-users of our system. This person will help customers in verifying and addressing common issues while escalating and coordinating more complex concerns.

Being part of our tea ---------- ans access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities:
- Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue
- Provide support in streamlining the processes to make them as efficient as possible
- Offer assistance to our end users 24/7 or as needed, and be persistent in responding to their inquiries in a timely manner.
- Resolve common issues
- Verify, escalate, and coordinate with other departments for more complex concerns.

Qualifications:
- At least a year of experience in Help Desk or similar roles
- Fresh graduates with excellent credentials are welcome to apply
- Excellent written and verbal communication skills
- Creative and a good problem solver
- Great attention to detail and organizational skills
- Has a clear understanding of i ---------- management
- Good people skills and stress-management skills, to manage both expectations and the complaints of users.
- Ability to thrive and deliver high-quality results in a fast-paced environment
- Must be available for on-call work, particularly during non-working hours

Bonus points:
- Knowledge of Database and System Administration.
- Experience in Quality Assurance

Instruction to Apply
To ensure we can review and process your application efficiently, please follow these steps:

1. Send your CV directly to us via email at ---------- Use the following format as your email subject: OLJP_APPLICATION: Help Desk Assistant | [Your Full Name]

We look forward to receiving your application and will be in touch soon!