Client Concierge/Clinical Coordinator

Clinical Coordinator & Client Support Specialist
Jennifer Caryn Brand Nutrition is growing, and we’re looking for the perfect person to support children struggling with chronic skin issues and their families. This is a part-time, virtual contractor position for someone who is detail-oriented, organized, and passionate about client care. If you’ve ever wanted to help families truly heal and create a seamless experience for clients, this is the role for you!

This is an opportunity to grow with the practice and work closely with Jennifer to develop the role further based on your experience and strengths.

Who We’re Looking For
Our ideal tea ---------- mber is:
Detail-oriented – You double-check everything and spot mistakes before they happen.
Organized & proactive – You anticipate needs, stay ahead of deadlines, and keep clients on track.
Supportive but firm – You create a welcoming environment but also keep clients accountable.
A great communicator – You’re warm, professional, and confident when talking to clients.
Comfortable with technology – You’re familiar with Google Drive, Zoom, Gmail, and practice management systems (or willing to learn quickly).
Passionate about helping children heal – You believe in the work we do and want to be part of it!

What You’ll Be Doing
This role is essential to ensuring a seamless and positive experience for our clients. Responsibilities include, but are not limited to:

Client Support & Coordination
Welcoming new clients and guiding them through the onboarding process.
Managing client communication via email, Practice Better, and other platforms.
Following up to ensure forms, labs, and intake documents are completed on time.
Scheduling and rescheduling appointments while keeping the calendar organized.
Handling administrative inquiries and relaying next steps to potential clients after assessment calls.
Keeping client payments up to date and ensuring smooth transactions.

Practice & Clinical Support
Organizing client records, case notes, and protocols for easy access.
Developing and streamlining workflows for onboarding, scheduling, and follow-ups.
Assisting in research for cases.
Helping with online group programs and courses as needed.

Technology You’ll Use/We rely on the following platforms:
Practice Better
Google Drive (Docs, Sheets, etc.)
Gmail
Zoom
Kajabi
Voxer
Dropbox
You should already be comfortable using most of these or be able to learn quickly. We’re happy to train you!

Bonus Skills (Not Required, But a Plus!)
Experience in functional or clinical nutrition
Knowledge of childhood nutrition, health, and wellness
Experience with client coaching (one-on-one or group settings)
Familiarity with creating client protocols, supplements, and lifestyle recommendations
Ability to interpret functional lab tests (stool tests, organic ---------- , etc.)

Who This Job Is NOT For
If you’re looking to grow your own business or want a business mentorship, this isn’t the right fit.
If you struggle with technology and don’t want to learn new platforms.
If you don’t like talking about pricing or following up with clients.
If you need constant supervision and aren’t a self-starter.

Job Details & Compensation
Part-time contractor position (10 hours per week) with potential for more.
Fully remote (work from home).
Flexible schedule (but timely responses & meetings required).

You must have access to reliable high-speed internet and phone.
You’ll need to sign an NDA.
You’ll use an approved time-tracking app and submit an invoice for payment.

How to Apply
If this sounds like you, follow these instructions carefully to apply:
Respond and let me know the following:
Your superpower and how it will help us grow as a team.
Why you’re interested in this role (be honest!).
Your top 3 career goals over the next 5 years.
Attach your resume or CV (PDF format).

If we think you're a great fit, we’ll reach out for an interview!

We can’t wait to find the perfect person to join our team and help more kids heal.