Program/Project Manager

About Kathy Kuo Home
Founded in 2012, Kathy Kuo Home is a luxury online home furnishings destination on a mission to help everyone #lovewhereyoulive. Kathy Kuo Home carries a highly curated collection of home furnishings while offering clients premium interior design services and trade concierge services.

Curated Collection and Ecommerce
Under the direction of celebrated designer Kathy Kuo, the company serves as the premier online boutique for luxury furniture, lighting, and home decor. The assortment is curated with a design-first approach that offers exclusive access to impeccably-crafted designer pieces from top manufacturers and artisans around the world.

Full Service Interior Design Studio
In addition to its aspirational collection, Kathy Kuo Home is also a full-service interior design studio with a robust menu of Design Services. Kathy Kuo Home’s roster of professional interior designers combine a high-touch, personalized approach with the latest in design technology to help customers with all of their design needs—from small updates and refreshes, to gut renovations and building entirely new homes.

Trade Business
Kathy Kuo Home is proud to offer a top-tier Trade business that provides the interior design and architecture communities with an inspiring selection of luxe homewares and furnishings at competitive trade prices. Additionally, Kathy Kuo Home provides its Trade customers with a dedicated concierge team to ensure a best-in-class customer service experience throughout the entire design process. Combining service, commerce, and technology, Kathy Kuo Home is the ultimate one-stop home and design destination.

Culture and Values
The Kathy Kuo Home tea ---------- mbers are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, it is a fantastic time to join Kathy Kuo Home’s fast-paced, nimble, and creative team.

Core Values

We are First Principles Thinkers:
We deconstruct complex problems into their fundamental components. By challenging assumptions and developing a profound understanding of underlying principles, we find innovative and creative solutions.

We are Deeply Curious and Seek to Understand
We are deeply curious and seek to understand without an emotional attachment to a particular outcome. Curiosity requires empathy and self awareness, which are our two guiding principles.

We are Humble and Hungry:
We are scrappy and intentional with our resources, ensuring efficiency and effectiveness while maintaining integrity

Core Principles

Respectful / Kind:
We treat our suppliers, customers, and each other with the same level of respect and kindness

Self-Awareness:
We place a premium on self-reflection and owning “my part” of every interaction. We embrace vulnerability and candor as catalysts for personal and collective growth, fostering an open culture of sharing and learning.

We Embrace Feedback:
We practice giving and receiving feedback frequently, empathetically fostering an environment of continuous improvement and deep trust between colleagues and brand partners

Attention to Detail in Design and Service:
The details matter in our pursuit of excellence. We rigorously audit all aspects of our design and service outputs.

Keeping Calm and Grace Under Fire:
When faced with challenges, we remain self-aware, empathetic and curious.


Overview:
Kathy Kuo Home is seeking a highly skilled and motivated Program/Project Manager to oversee and drive the successful execution of cross-functional programs within our growing business. The Program Manager will act as a strategic leader, ensuring that programs align with our company’s goals, are delivered on time, within scope, and on budget, while fostering collaboration across teams and driving our continued growth in the luxury home decor industry.

Key Responsibilities:

*Develop detailed program plans, including timelines, resource allocation, risk management, and stakeholder communication for key initiatives in design, merchandising, logistics, and marketing.
*Coordinate and prioritize multiple projects to achieve program objectives and align with Kathy Kuo Home's strategic goals.
*Monitor program progress and performance, identify potential roadblocks, and implement solutions to keep projects on track.
*Serve as the main point of contact for internal teams (design, merchandising, operations, customer service) and external partners to ensure seamless program execution.
*Collaborate with senior leadership to ensure strategic alignment and foster effective communication throughout the program lifecycle.
*Regularly communicate program updates, risks, and successes to internal stakeholders, including executive leadership.
*Build and maintain strong relationships with external vendors, partners, and customers to ensure successful program outcomes.
*Identify and address resource gaps, including talent, materials, technology, and funding.
*Proactively identify, assess, and mitigate program risks to minimize potential impacts on timelines, deliverables, and costs.
*Tackle complex challenges that arise during program execution, ensuring minimal disruption and smooth project delivery.
*Define and track KPIs to assess program effectiveness, efficiency, and alignment with business objectives.
*Prepare detailed reports for leadership, summarizing program progress, outcomes, challenges, and recommendations for improvement.


Qualifications:
*Bachelor’s degree in Business Administration, Project Management, or a related field (Master’s preferred).
*5+ years of program management or relevant experience, preferably in the retail, design, or home decor industries.
*Proven experience managing large-scale, cross-functional programs in a dynamic, fast-paced environment.
*Knowledge of project management methodologies (Agile, Waterfall) and tools (e.g., Asana, Trello, MS Project).
*Excellent communication, leadership, and organizational skills, with the ability to drive collaboration across diverse teams.
*Strong problem-solving skills and the ability to think strategically to overcome challenges.

Please reach out if you are ALL of the above, have a strong desire to grow in a fashion based furniture/decor company, love all things stylish and chic, and most importantly, be an excellent peoples person that brings a proactive, entrepreneurial spirit to our team.

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