Assistant Property Manager

About Flow Property Management
We are a small residential Property Management Business. We are supportive, innovative, and fast-paced. We manage over 200 apartments that are scattered throughout Northern Kentucky and Cincinnati.

Our Mission: To provide stability and steadiness to the lives of our residents, our tea ---------- mbers, and our property owners.

Position Overview:
The Assistant property manager plays a vital role in supporting the daily operations of our property management company. This position serves as a key point of contact for residents, tea ---------- mbers, and external partners, ensuring seamless communication and efficient task execution. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. They will oversee administrative tasks such as onboarding residents, managing lease documents, coordinating maintenance requests, and ensuring compliance with company policies. With a focus on delivering exceptional customer service, this role is essential in fostering positive relationships and maintaining the operational excellence of the properties we manage.

Key Responsibilities

- Communication & Coordination:
Act as a liaison between residents, contractors, and the management team.
Communicate effectively via phone, email, and text with all stakeholders.
Inform residents about entry for services (e.g., pest control, maintenance, contractors).

- Resident Onboarding & Lease Management:
Onboard residents for new properties, including lease documentation.
Create and update move-in inspection forms.
Manage resident lease renewals and send renewal letters.
Assist in creating and distributing resident notice letters.

- Payment & Insurance Processing:
Process resident payments and follow up on delinquencies.
Manage and monitor renter’s insurance enrollment compliance.

- Maintenance Requests:
Enter maintenance requests reported by residents into the system.
Follow up with contractors to ensure timely issue resolution.

- Utility & Service Setup:
Set up and manage utility services for properties.

- Administrative Support:
Attend daily company meetings and training sessions.
Prepare and manage company documents and resident correspondence.
Maintain organized and up-to-date resident and property files.

- Compliance & Processes:
Manage delinquency processes for overdue rent and enforce compliance policies.
Ensure all processes comply with local, state, and federal regulations.

Qualifications:
Required Experience:
- 3 years of property management experience.
- Preferable experience with property management software, including:
Rent Manager
Property Meld
- Familiarity with lease agreements, resident onboarding, and property management processes.

Required Skills:
- Communication Skills: Exceptional verbal and written communication skills for interacting with residents, contractors, and tea ---------- mbers.
- Organizational Skills: Strong ability to prioritize tasks, manage multiple deadlines, and maintain accurate records.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Problem-Solving Skills: Ability to troubleshoot and resolve issues efficiently, particularly in maintenance and resident relations.
- Attention to Detail: Ensure accuracy in resident files, payment processing, and compliance with regulations.

Schedule:
Monday-Friday 9:00a.m.-5:00p.m.
Note: All hours are in Eastern Standard Time (EST).

When you apply please include your resume and please reference the keyword Covington” in your headline.

As verbal communication is such a large part of this job, with your application please include an audio recording of yourself either introducing yourself, or teaching a process, i.e. a Loom video that you’ve previously created.

Benefits:
• Competitive salary
• 13th Month Pay
• Paid Holidays and Paid Time Off and Paid Sick Time
• Opportunities for professional growth and development

Apply now and be part of the Flow Property Management family!

Company Culture at Flow:
We have a few core values at Flow Property Management that summarize our culture and our team makeup.

- Prioritization: Faith, Family and Friends come first.
- Communication: We communicate professionally, candidly, and consistently.
- Humility: We want each other to succeed.
- Grit: We navigate challenges with courage, resolve, and strength of character.