CUSTOMER SERVICE REPRESENTATIVE

Job Responsibilities:
• Inbound and Outbound Calls.
• Good listening and responding skills
• Follow conventional operations and procedures.
• Maintains at a minimum, target levels of performance
• Maintains up to date level of product knowledge
• Have excellent communication skills, be confident and have a courteous voice tone.
• Ability to apply logical problem solving approach to resolving customer service issues
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
• Fulfill requests by clarifying desired information, completing transactions; forwarding request
• Sells additional services by recognizing opportunities to up-to sell accounts; explaining new features