Virtual Assistant - Generalist + Customer Service

Hi,
We are a ecommerce subscription box company for people who have pet birds. We're looking to hire a part-time (20 hours a week, with room to grow) virtual assitant with a focus on customer service and graphic design. You will be working closely with our team but will also be expected to handle tasks independently.

Our timezone is EST (UTC -5). If you cannot commit to working this time, please do not apply.

Website: ----------

Tasks:
Customer Service
- Respond to customer inquiries via customer service platform (i.e. email, chat, social media)
- Respond to comments on organic social and paid
- Managing refunds, returns, and subscription queries
- Reposting tagged stories from customers on instagram
- Troubleshoot customer issues and provide timely resolutions
- Provide feedback on customer pain points to improve processes.
Graphic Design
- Craft advertising creative during off periods
Administrative Support
- Reach out to influencers for product seeding and UGC generation.
- Manage data entry tasks such as updating spreadsheets and CRM tools
- Assist with organizing files and workflows
- Perform other ad hoc tasks to support business operations

Perks:
- Flexible vacation
- Opportunity for bonuses and raises based on performance
- Completely remote

Pay:
$5 USD an hour

Applying:
1. Please send me a message with the following information:
- Tell me a bit about yourself in 75 words or less. Any more, and I will ignore your application.
- Create a 1080 * 1080 px image promoting a Haloween themed sale for our Squawk Box. The sale will feature 20% off + a free bonus bird toy. Make the image fun and exciting. You can use our website for examples of our brand. (send through an image link)
2. Do not provide any additional information unless asked.

This is a great job opportunity with the potential for growth, so I will only consider applicants who truly want the role.
If I decide to interview you, there will be one more unpaid task I will ask you to complete, and if you pass that, a video interview.

Do not write more than what I have asked for above. Applications that include additional information will be ignored.
Do not email us unless asked.