Virtual Assistant Needed for property management company to oversee inbound maintnence inquiries

Job Title: Virtual Assistant – Maintenance Coordinator

Job Summary:

We are seeking a highly organized and proactive Virtual Assistant with excellent English communication skills (both written and spoken) to oversee all inbound maintenance inquiries for our property management company. The ideal candidate will act as the first point of contact for tenants and property owners, managing requests efficiently and ensuring seamless communication with vendors and the operations team.

Key Responsibilities:

Inbound Communication: Monitor and respond to all maintenance inquiries via phone, email, and text in fluent, professional English.

Issue Documentation: Accurately document all maintenance requests, including tenant details, issue descriptions, and property locations
.
Vendor Coordination: Assign maintenance requests to appropriate vendors and contractors, ensuring timely responses and updates.

Follow-Up: Track the progress of open maintenance requests and follow up with tenants and vendors to ensure resolution.

Scheduling: Schedule appointments with tenants and vendors for maintenance visits, ensuring minimal disruption to residents.
Reporting: Maintain detailed records of maintenance activities, including completed tasks, ongoing issues, and vendor performance.
Emergency Handling: Act as the point of contact for after-hours or urgent maintenance emergencies, escalating to management as necessary.
Process Improvement: Identify areas for streamlining maintenance workflows and suggest improvements.
Qualifications:
Fluent in English, both written and spoken, with excellent communication skills.
Experience in property management, customer service, or a similar field.
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
Proficiency in using property management software (e.g., Buildium, AppFolio, or similar).
Comfortable working independently and making decisions within defined guidelines.
Access to reliable internet and a quiet work environment.
Preferred Skills:
Familiarity with maintenance workflows for residential and commercial properties.
Knowledge of basic property maintenance terminology.
Experience with scheduling platforms and CRM tools.

Work Hours:
Monday to Friday, 7:00 AM to 5:00 PM NYC Time.

Must be able to respond promptly during designated working hours.

We use time doctor to track performance.

Compensation:
$125/week paid weekly via wise

Please provide your resume and a video/audio introduction of yourself