COMMUNITY AND SOCIAL MEDIA MODERATOR

Location: Remote
Employment Type: Part-Time to FULL-TIME

Our primary audience comprises 80% women, split between two key groups:
Pediatricians preparing for board exams (typically aged 26–36).
Board-certified pediatricians maintaining their certification (typically 36+).

The ideal candidate will have deep expertise in social media marketing, branding, and storytelling to drive engagement, conversions, and brand growth.

PLEASE APPLY IF…
You are EXTREMELY hardworking.
You don’t clock out once you hit 40 hours a week because your work fuels you. You take pride in delivering exceptional results, and social media marketing isn’t just a job to you—it’s a craft you’re passionate about.

You are VERY detail-oriented.
You have an eye for perfection, and “just okay” doesn’t sit well with you. You understand that impactful campaigns require precision, strategy, and relentless attention to detail. Learning from mistakes is part of growth, but repeating the same mistake twice? That’s not your style.

You are a STRATEGIC and CREATIVE thinker.
You’re adept at understanding complex marketing strategies and can balance big-picture vision with actionable plans. You excel at crafting campaigns that resonate with your audience, analyzing data to optimize performance, and adapting to ever-changing trends.

You are INTELLIGENT and resourceful.
Working with U.S.-based physicians and a double-boarded physician CEO, you’ll need to comprehend intricate systems, understand our large product suite, and work across multiple platforms. You’re quick to learn, proactive in problem-solving, and committed to delivering consistent results.

DO NOT APPLY IF…
You’re only looking for a paycheck.
If you’re in desperate need of a job just to make ends meet, this likely isn’t the position for you. We’re seeking someone who is invested in their craft and truly motivated to create and execute high-level marketing strategies.

You’re unwilling to go through a thorough screening process.
Our hiring process includes detailed tasks and tests to assess your skills, attention to detail, and ability to follow instructions. If you’re not comfortable with this process, this may not be the right role for you.

You frequently call in sick or struggle with commitment.
Consistency is key in this role. While we value work-life balance, we also expect our tea ---------- mbers to be dedicated and reliable, even on tough days. If you’re someone who often takes unscheduled time off or relinquishes all responsibilities without proper communication, this isn’t the right fit. VAs can easily call in sick, but PBR’s CEO has been known to work even when he had COVID and a high fever, and he enjoys working with others who show strong dedication to the work.

PBR’S CORE VALUES
We love good people who are motivated to help and excel in their work. Our core values include:

No Drama – Humble, flexible, team player, and coachable.
Altruism – Selfless, compassionate, and brutally honest.
Initiative – Growth mindset, intuitive, and innovative.
Intellect – High-level thinker, strong attention to detail, and articulate communicator.
Excellence – Hardworking, dependable, consistent, and full of integrity.

Position Overview
We’re seeking an experienced and enthusiastic Community & Social Media Moderator to manage and grow our online communities and social media presence. This role will focus on platforms like Reddit, ---------- , Student Doctor Network (SDN), and social media channels such as Instagram, Facebook, Tiktok, and Twitter (X).

The ideal candidate will be a skilled communicator who can foster positive interactions, manage community dynamics, and ensure our platforms remain welcoming and informative. If you’re passionate about building strong communities and have a knack for managing digital conversations, this role is perfect for you!

Key Responsibilities
Community Management (Reddit, ---------- , SDN)
Moderate discussions, enforce guidelines, and ensure respectful interactions.
Foster engagement by initiating and contributing to meaningful conversations.
Respond to member inquiries, provide support, and direct them to appropriate resources.
Organize and moderate community events such as AMAs (Ask Me Anything), live chats, or discussion threads.
Identify trends, member needs, and feedback to share with the internal team.

Social Media Moderation (Instagram, Facebook, Twitter, etc.)
Monitor social media channels for comments, messages, and mentions, ensuring prompt responses.
Engage with followers by liking, commenting, and participating in discussions.
Manage user-generated content by reviewing and moderating posts, tags, and shares.
Collaborate with the marketing team to align social media and community efforts.
Stay informed on platform-specific trends to keep content and engagement strategies relevant.

General Moderation Duties
Uphold community guidelines and take action on inappropriate or harmful content.
Resolve conflicts and disputes with professionalism and empathy.
Maintain a consistent and friendly brand voice across all platforms.
To ensure you reach this part, use expert in the subject line of your application.
Analyze community activity and social media engagement to provide insights and recommendations.

QUALIFICATIONS
Experience: Proven experience in moderating online communities and/or managing social media accounts.
Tech-Savvy: Familiarity with platforms like Reddit, ---------- , SDN, Instagram, Facebook, Twitter (X), and community management tools.
Communication Skills: Excellent written communication with the ability to adapt tone to different audiences.
Problem-Solving: Strong conflict resolution skills and the ability to handle sensitive situations tactfully.
Time Management: Highly organized with the ability to manage multiple platforms and tasks simultaneously.
Healthcare or Education Background (Preferred): Experience working in or engaging with audiences in these fields is a plus.

Why Join Us?
Work with a passionate and supportive team dedicated to making a difference.
Opportunity to shape the company’s digital presence and build a thriving online community.
Competitive compensation

Kindly answer the following questions when submitting a proposal:
- Are you available to work 20-40 hours a week in the HST time zone?
- This is an exciting, but very challenging position. What makes you think you are up for it?
- What did you like and dislike about your last position as a Social Media and Community Moderator?
- Does PBR’s CEO work when he’s sick?