Project & Support Specialist

# Project & Support Specialist

**DEPARTMENT: Project Coordination / Customer Support**

**REPORTS TO: CEO**

**WORK HOURS: 9 AM EST. - 5 PM EST.**

**SALARY: $1,000 / Month**

**SUMMARY**

**Manage, proof, upload, and retouch photos and video on a daily basis. Follow up with clients on project status and consult them on how to download their media. Maintain communication with clients and answer customer inquiries. Book & manage projects on behalf of customers.**

## **RESPONSIBILITIES**

---

### Project Management

- **Send out projects before 12 PM**
- **Quality Control for Deliverables**
- **Assigning team members to incoming projects**
- **Book projects inside of our booking portal, via phone and email**

### Customer Support

- **Answer Incoming phone calls & text messages**
- **Answer incoming emails from the support inbox**
- **Call/Email/Text clients about project status**
- **Customer Success (Answer questions, help clients, etc.)**
- **Email Management/Filtering**

---

**SKILLS AND QUALIFICATIONS**

- **Ability to take on several tasks at once.**
- **Attention to detail.**
- **Ability to speak with clients on the phone with confidence.**
- **Customer Relationship Management (CRM) software fluency.**
- **Proficient in Canva, Adobe Photoshop, and Adobe Lightroom.**
- **Preferred proficiency in Adobe Premiere Pro.**
- **Proficient with Google G Suite and word processing software.**