Account Manager

Job Title: Account Manager
Work Hours: 8 AM to 5 PM MST, Monday through Friday
Location: Remote (Philippines-based candidates preferred)

Job Summary

We are seeking a motivated and detail-oriented Account Manager to join our team. As an Account Manager, you will serve as the primary point of contact for clients, ensuring that they receive outstanding support and service. You will handle inbound and outbound calls, manage client information in our CRM, and assist with scheduling services. This is a key role in helping us maintain and grow strong client relationships.

Role

Your role will focus on three key areas:
1. Client Relationship Management (60%) – Building and maintaining client relationships by promptly responding to inquiries and providing clear, concise information about our services.
2. Scheduling & CRM Management (30%) – Ensuring accurate data entry of client information into our CRM and helping to schedule services for clients.
3. Customer Support & Call Handling (10%) – Handling inbound and outbound calls to assist with client concerns and service inquiries.

Key Responsibilities
• Make outbound calls to potential customers who have shown interest in our lawn and pest control services.
• Respond promptly to inbound leads and inquiries via phone, email, and text messages during US business hours (MST).
• Maintain detailed and accurate customer records in the CRM, including notes about customer interactions for future reference.
• Clearly communicate the features, benefits, and pricing of our services to potential customers.
• Assist clients in scheduling appointments for their lawn or pest control needs.
• Proactively follow up with potential customers to close sales or answer any additional questions.
• Ensure a high level of customer satisfaction by handling concerns in a friendly and professional manner.

Results
• Ensure that all leads are contacted and responded to within 15 minutes during business hours.
• Maintain a consistent level of client satisfaction, ensuring that concerns are addressed promptly and thoroughly.
• Schedule at least 2-3 appointments daily from outbound call efforts.
• Keep CRM information up to date and organized, with detailed client notes.

Requirements
• Fluent in English, both spoken and written, with a professional and clear tone.
• Strong interpersonal and communication skills, with the ability to build rapport over the phone.
• Previous experience in a customer service, call center, or sales environment is preferred.
• Ability to handle high call volumes efficiently while maintaining quality interactions.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software (experience with specific systems is a plus).
• Availability to work 8 AM to 5 PM MST (US business hours).
• A reliable internet connection and a quiet, professional work environment.

Compensation

Competitive base salary ($800/month ($5/hour)), with potential performance-based incentives after an initial review period.



How to Apply

Only applications with at least 5 Apply Points and thorough answers to all of the questions below will be considered.

Please send your resume and also answer the following questions in written format:

If you are interested in this role, please answer the following questions when submitting your application:
1. What specific experience do you have in handling inbound and outbound calls?
2. Have you worked in a customer service or account management role before? If so, what was your primary responsibility?
3. Are you available to work during US business hours (8 AM to 5 PM MST)?
4. What strategies would you use to handle a difficult customer or resolve a concern?
5. Do you have experience working with CRM software? If yes, which ones?
6. Why are you interested in this position, and why do you believe you are a good fit?
7. Please provide a short recording (audio or video) introducing yourself and explaining your relevant experience.