Amazon Client Success Manager | Account Manager

XP Strategy, an Amazon Ads Verified Partner, provides tailored advertising strategies to help brands thrive on Amazon. We are a growing company offering excellent career development opportunities.
We are seeking a Client Success Manager to support our US-based clients. In this role, you will drive sales, optimize product listings, and build long-term relationships by providing exceptional client service. A strong understanding of Amazon PPC and marketing is essential, as well as excellent communication skills to manage client accounts effectively.

Tasks:
• Run the agency's client onboarding meetings
• Ownership of client communications
• Communicate with the Agency's clients about their accounts
• Responsible to update clients on project statuses, timelines, and deadlines (Strong project management)
• Help set KPIs and ensure we're measuring client success and employee success
• Analyze client success scores and determine how to improve
• Advise and provide internal updates and project progress
• Provide updated ETAs, reports, advise on issues that arise, and provide a solid update on project completion
• Focused on customer loyalty and building close long-term client relationships
• Provide a clearer understanding of project timelines, progress, updates, and completion
• Same responsibilities for regular account progress: Handle the communication of reporting, monthly/periodic meetings as needed, etc.
• Work with the Ad Analytics team to communicate client targets, evaluate where we are in relation to those goals, and coordinate steps to progress and improve
• Work closely with the Content Manager for client presentations and visually appealing graphics

Qualifications:
Client-Facing Experience: You must be comfortable and experienced in working directly with clients, providing excellent service and support.
Creative, Proactive, and Optimistic: You should approach client challenges with creativity, a solution-oriented mindset, and optimism.
Deep Understanding of Amazon: You need to have a strong grasp of Amazon’s ecosystem, including quality listings and content, conversion rates, and the advertising platform.
Amazon Account Management Experience: You should have hands-on experience managing Amazon accounts, ensuring product health, optimizing listings across platforms, tracking competitors, making pricing adjustments, managing reviews, monitoring inventory, overseeing product launches, and running Amazon PPC campaigns.
Analytical & Reporting Skills: Strong ability to analyze performance data, track KPIs, and generate meaningful reports. You should be comfortable with structure and organization to measure and optimize results.
Excellent Communication Skills: Fluency in English is a must, as this role is communication-focused. You should have strong written and verbal communication abilities.
Organization & Multitasking: Strong organizational skills are essential for keeping track of multiple client needs and projects at once, ensuring all tasks are handled efficiently.
Collaboration: Ability to work well with other team members, contributing to a positive, productive work environment.
Experience with Project Management Tools: Familiarity with tools such as ClickUp, and Amazon Seller Central is a plus.

Technical Requirements:
• Strong Internet connection/wifi
• Camera and microphone (noise-canceling)

Please send us your portfolio. Thank you!