Customer Service Representative (non voice)

Here is my job description regarding to work that i want to apply.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.


Suggest solutions when a product malfunctions.

Handle product recalls.

Inform customer of deals and promotions.

Sell products and services.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.