VA for a UK Legal Firm

Virtual Assistant - Customer Services and Case Handler
Location: Remote, Philippines
Company: Clarke & Wright

About Us:
Clarke & Wright is a leading UK-based law firm specialising in Wills and Estate Planning. With a dynamic and supportive team of over 20 colleagues, including a robust presence in the Philippines, we pride ourselves on delivering exceptional client service. We seek a proactive and skilled Virtual Assistant (VA) to support our Customer Services and Case Handling functions.

Key Responsibilities:

Administrative Support:

Manage email communications efficiently.
Organise calendars and schedule meetings with precision.
Prepare, edit, and proofread correspondence, legal documents, and other materials.
Maintain records and handle general office duties.

Client Management:

Serve as the primary point of contact for clients, ensuring excellent service and satisfaction.
Respond promptly and accurately to client enquiries via email and phone.
Support client onboarding, including preparation and management of required documentation.

Qualifications:

Exceptional spoken English with a clear, neutral accent.
Proven experience in customer service, administrative, or case-handling roles, ideally with international employers.
Strong organisational and administrative skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Self-motivated, with the ability to work independently and maintain confidentiality.
Meticulous attention to detail and practical problem-solving skills.

Preferred Skills:

Experience in customer service and client-facing roles.
Tech-savvy with proficiency in modern office technologies.
Strong interpersonal skills for collaborating with a remote, international team.
Mature, professional demeanour with a proactive approach to tasks.
Ability to multitask and prioritise effectively.

Working Hours:
Monday to Friday, 9:00 AM to 5:30 PM (London, UK time), with a one-hour unpaid lunch break.

What We Offer:

Global Collaboration: Work with a vibrant, multicultural team across the UK and the Philippines.
Remote Flexibility: Enjoy the convenience of working from home.

Competitive Benefits:
Competitive salary package.
20 days of annual leave plus 8 UK public holidays (28 days total).
Opportunities for professional development and growth.
Supportive Environment: Be part of a collaborative and learning-focused workplace.

How to Apply:
We are excited to hear from enthusiastic candidates with the skills and passion to excel in this role!

To apply, please submit:

A cover letter detailing your suitability for the role.
Your CV/resume.
A short video introduction (1-2 minutes), including:
Why you’re applying for this role.
Your salary expectations.
How you can contribute to Clarke & Wright’s success.
Include links to your application files in your submission.

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