Customer Support Specialist (Shopify Experience Required)

Position Summary:

We are seeking a dynamic, adaptable, and experienced Customer Support Specialist with a deep understanding of Shopify store operations. This role requires someone with excellent verbal and written English skills, a keen eye for details, and a passion for improving customer service processes. If you are punctual, eager to learn, and enthusiastic about delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities:

-Manage and respond to customer inquiries and complaints via email, phone calls, and live chats.
-Provide Shopify-related support and assist customers with order processing, refunds, exchanges, and other store-related concerns.
-Monitor and engage with >Facebook comments and messages to address customer inquiries and feedback.
-Assist in social media management by curating, scheduling, and responding to content across our social media platforms.
-Develop and refine customer service templates to standardize and improve our response process.
-Collaborate with the team to identify areas of improvement in customer service processes and recommend actionable solutions.
-Participate in regular training sessions and be open to feedback for continuous improvement.
-Report on common customer inquiries, concerns, and feedback to help shape future strategies.

Minimum Qualifications:

-At least 2 years of experience in a customer support role.
-Extensive experience with Shopify store operations.
-Exceptional verbal and written English communication skills.
-Ability to handle phone support tasks with professionalism and patience.
-Experience in monitoring and managing comments and interactions on Facebook and other social media platforms.

Desired Attributes:

-Great attention to detail.
-Punctual and reliable.
-Capable of following instructions accurately.
-Enthusiastic and trainable attitude.
-Dynamic and adaptable approach to challenges.

Compensation and Benefits:

Starting hourly rate: $4.5/hour.
Opportunity for compensation increase based on performance and tenure.
Part-time position with potential transition to a full-time role.