General assistant

About the Role:
We are seeking a proactive and organized Virtual Assistant to support our vacation rental business and provide general assistance where needed. This role involves managing social media accounts, handling guest bookings and inquiries, conducting research, and assisting with day-to-day business operations. The ideal candidate will be flexible, eager to learn new tools, and committed to delivering excellent customer service. This position will initially be part-time with the opportunity to expand to a full-time, 40-hour workweek based on performance and business needs.

Key Responsibilities:
In this role, you will manage and grow our social media presence by creating, scheduling, and posting engaging content across platforms like Facebook and Instagram. You will monitor audience engagement, respond to comments and messages promptly, and stay updated on trends to suggest creative ideas that boost our online reach.

You will also handle guest bookings for our vacation properties, managing reservations across platforms such as Airbnb and direct booking systems. Timely and professional communication with guests will be essential, along with coordinating check-in and check-out details and addressing any guest needs to ensure a seamless experience.

Additionally, you will support general administrative tasks such as managing emails, organizing files, updating property listings, and assisting with invoicing and reporting. You will also conduct market research to help guide business decisions, analyze industry trends, and identify ways to improve the guest experience and increase bookings.

Qualifications:
The ideal candidate will have proven experience in administrative roles or as a virtual assistant, with strong written and verbal communication skills in English. You should have experience managing social media accounts and creating content, along with excellent customer service skills and a professional, friendly attitude. The ability to learn new software quickly, stay organized, and manage multiple tasks effectively is essential. A reliable internet connection and a dedicated workspace are required.

Preferred Skills:
Experience with vacation rental platforms like Airbnb, ---------- , or VRBO is a plus. Familiarity with Canva or other graphic design tools for social media content is preferred, as is a basic understanding of SEO and online marketing strategies.