Email Customer Support Representative

We are seeking a skilled and detail-oriented Technical Customer Support Representative to join our growing team. In this role, you will provide exceptional customer support while managing key technical tasks on our e-commerce platform. You’ll ensure smooth customer experiences by troubleshooting issues, confirming payments, and resolving order discrepancies. This is a full-time position with the potential for flexible schedules, including weekend availability if desired.

Responsibilities:
• Troubleshoot and resolve customer issues related to website functionality, payments, and order discrepancies.
• Manage technical operations on our WordPress-based e-commerce platform (WooCommerce), including affiliate software integrations.
• Verify and process manual payments made via Cash App, Zelle, or cryptocurrency.
• Handle customer inquiries via email, responding promptly and professionally.
• Process reshipments for missing, damaged, or incorrect items by creating new orders in the system and coordinating with the warehouse team.
• Maintain clear communication with the team to report website issues or customer concerns that require technical fixes or process improvements.
• Organize and manage a high volume of daily emails, ensuring prompt and efficient resolution of customer concerns.

Requirements:
• Strong technical proficiency in WordPress and WooCommerce (including plugins and affiliate software).
• Fluent English communication skills (written and verbal).
• Exceptional organizational and time-management skills to handle high volumes of emails and tasks.
• Proven ability to troubleshoot and solve customer and website-related issues effectively.
• Team-oriented with excellent communication skills to collaborate with tea ---------- mbers and report updates.
• Availability to work full-time during Central Standard Time (CST) hours (9 AM - 5 PM CST).
• Willingness to work weekends or additional hours if needed.

Preferred Qualifications:
• Previous experience in customer support for an e-commerce business.
• Familiarity with payment gateways like Cash App, Zelle, and cryptocurrency.
• Experience handling high volumes of email inquiries and orders.