Support and marketing

Customer Support VA (----) – Job Description

Position Title: Customer Support Virtual Assistant
Reports to: Sharon Law
Employment Type: Part-Time - 4 days a week Monday - Thursday
Location: Remote

I am looking for a person who has no other job, someone who is looking for a long term position.
Reliability is of utmost importance
I believe you can learn anything but I need you to be reliable to turn up at work everyday.

Position Overview:
The Customer Support Virtual Assistant is responsible for supporting both clients and bookkeepers, ensuring all questions and issues are addressed in a timely manner. The role involves maintaining the company’s knowledge base, onboarding new bookkeepers, and managing customer support tickets. The VA will also assist with the upload and organisation of Zoo ---------- etings into Clickup and help with general administrative support where needed.

Key Responsibilities:
Knowledge Base Management

Customer/Bookkeeper Support
Bookkeeper Onboarding
Zoo ---------- eting Uploads
Customer Support Tickets
Additional ad-hoc tasks as requested

Knowledge Base Management:
Maintain and update the internal knowledge base, ensuring it is user-friendly and up-to-date.

Customer/Bookkeeper Support:
Provide support to clients and bookkeepers, addressing inquiries and resolving issues via email or support channels.
Escalate complex issues to the appropriate tea ---------- mber.

Bookkeeper Onboarding:
Assist in onboarding new bookkeepers, ensuring they have access to necessary resources and guidance throughout the process.

Zoo ---------- eting Uploads:
Upload recorded Zoo ---------- etings to Tekmatix and ensure they are correctly organised.

Customer Support Tickets:
Manage customer support tickets, ensuring timely responses and resolution of customer inquiries.

Additional ad-hoc tasks as requested by Sharon Law.

paid on a f/n basis- 4 Days a week