Virtual Assistant for Short Term Rental Business

We are seeking a detail-oriented and tech-savvy Virtual Assistant to support our growing 4-unit Airbnb business. This remote part-time position requires someone who can handle multiple administrative tasks efficiently while maintaining excellent communication with guests and vendors.

Key Responsibilities

Financial Management & Bookkeeping
- Organize and categorize receipts from various sources (maintenance, supplies, utilities, etc.)
- Enter receipt data into our bookkeeping system with accuracy and attention to detail
- Take clear screenshots of receipts and maintain organized digital filing system
- Process and pay bills through online platforms
- Track expenses across multiple properties and categorize for tax purposes

Guest Communication & Customer Service
- Respond to guest inquiries promptly and professionally via Airbnb messaging, email, and phone
- Handle pre-arrival information, check-in instructions, and post-stay follow-ups
- Resolve guest issues and complaints with empathy and efficiency
- Coordinate with cleaning staff and maintenance teams as needed
- Manage guest reviews and respond appropriately to feedback

Marketing & Social Media Management
- Design, execute, and manage automated email marketing campaigns and sequences
- Monitor email campaign performance metrics and optimize for better engagement
- Track marketing performance and provide regular reports
- Assist with content creation including property photos and descriptions

Administrative Support:
- Maintain organized digital files and documentation
- Coordinate schedules for cleaning, maintenance, and property inspections
- Monitor booking calendars and pricing across platforms
- Assist with vendor communication and coordination
- Generate reports on occupancy, revenue, and expenses

Required Qualifications:

Technical Skills
- Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Forms)
- Experience with Microsoft Office Suite (OneDrive, Word, Excel)
- Experience with bookkeeping software (QuickBooks, FreshBooks, or similar)
- Email marketing platform experience (Mailchimp, Constant Contact, etc.) with proven track record of running successful email campaigns
- Basic photo editing and screenshot capabilities
- Strong internet connection and reliable computer setup

Experience & Background
- Minimum 2 years of virtual assistant or administrative experience
- Previous experience with short-term rental or hospitality industry preferred
- Customer service experience with proven track record
- Bookkeeping or accounting background strongly preferred
- Social media management experience
- Demonstrated experience running email marketing campaigns with measurable results

Personal Qualities
- Excellent written and verbal communication skills
- Strong attention to detail and organizational abilities
- Ability to work independently and manage multiple priorities
- Problem-solving mindset with proactive approach
- Professional demeanor in all guest interactions
- Reliable and consistent work schedule

Work Schedule & Expectations
- Position Type: Part-time, remote
- Hours: 10-15 hours per week, flexible schedule
- Time Zone: Must be available 5pm PST - 2am PST
- Response Time: Guest inquiries must be addressed within 2 hours during business hours
- Weekend Availability: Some weekend work required for guest support
- Communication: Daily check-ins via Whatsapp/email and weekly video calls

Performance Expectations
- Maintain 95?curacy in bookkeeping entries
- Respond to guest messages within 2 hours during business hours
- Process bills and receipts within 24 hours of receipt
- Maintain consistent social media posting schedule
- Achieve guest satisfaction rating of 4.8+ stars
- Complete monthly financial reports by the 5th of each month

Compensation & Benefits
- Competitive hourly rate based on experience
- Performance bonuses for exceptional guest reviews
- Flexible working hours
- Opportunity for increased responsibilities and pay
- Long-term growth potential as business expands

Application Requirements
IMPORTANT: Please include your detailed resume with work experience when applying. Applications without a resume will not be reviewed.

Your Application Should Include:
- Detailed Resume with specific work experience relevant to this role
- Cover Letter explaining your interest and relevant qualifications
- Portfolio Examples of previous work (email campaigns, bookkeeping samples, etc.)
- References from previous clients or employers
- Availability and preferred working hours

In Your Cover Letter, Please Address:
- Specific bookkeeping software you've used
- Examples of customer service challenges you've resolved
- Your approach to managing multiple priorities
- Why you're interested in working with our Airbnb business

Next Steps
Qualified candidates will be invited to:
- Initial phone/video screening
- Skills assessment (bookkeeping and communication)

Ready to join our team? Send your complete application package to ---------- with the subject line "Virtual Assistant Application - [Your Name]"
We look forward to finding the right person to help grow our business!