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About J&J Hospitality

J&J Hospitality is the leading vacation rental management company in the Black Hills of South Dakota. With approximately 60 vacation rentals and a commitment to growth, we pride ourselves on providing exceptional experiences for our guests while maintaining efficient and professional management of our properties.

We are currently seeking a detail-oriented and proactive Short-Term Rental Virtual Assistant to join our team. If you’re passionate about the short-term rental industry and have the skills to match, we’d love to hear from you!

Responsibilities

Guest Communication: Respond promptly and professionally to guest inquiries, reservations, and concerns through Airbnb, VRBO, ---------- , Marriott, and other platforms.
Team Coordination: Monitor and respond quickly to tea ---------- ssages to ensure smooth communication and operations.
Reservation Management: Manage bookings, update calendars, and handle changes or cancellations across multiple platforms.
Problem Resolution: Address guest issues effectively, providing solutions while maintaining high customer satisfaction.
Phone Support: Confidently handle guest and vendor calls, demonstrating excellent English communication skills.
Property Listings: Assist in creating, updating, and optimizing property listings on various platforms.
Performance Monitoring: Use PMI tools like Hostaway to track metrics, monitor reviews, and ensure optimal property performance.
Scheduling & Coordination: Work with cleaners, maintenance teams, and vendors to ensure timely turnovers and upkeep of properties.
Administrative Support: Perform tasks such as data entry, reporting, and maintaining organized records.
Requirements

At least 1 year of experience in the short-term rental industry.
Familiarity with PMI tools like Hostaway and platforms like Airbnb, VRBO, ---------- , and Marriott.
Strong verbal and written English communication skills.
Confident and professional phone presence.
Ability to respond promptly to guest and tea ---------- ssages, ensuring timely support and resolutions.
Excellent organizational skills and attention to detail.
A proactive approach to problem-solving and managing multiple tasks.

Preferred Qualifications:
Experience working remotely in the short-term rental or hospitality industry.
Knowledge of the Black Hills area is a plus.
What We Offer

Opportunity to work with a dynamic and growing team.
Supportive team

If you have the skills, experience, and passion for the short-term rental industry, we encourage you to apply and join J&J Hospitality’s exciting journey! Fill out the Google form below. The last page will ask you to write any questions you may have, DO NOT PUT ANYTHING, please put "BANANA" instead, we will not consider your application if you failed to follow this instruction. Thank you and we look forward to reading your applications.

APPLY ONLY USING THIS GOOGLE FORM: ----------