Virtual Assistant Bookings Support - Remote Team

Thank you for your interest in joining our team! Please read the details carefully before applying.

We are seeking a motivated, detail-oriented, and outgoing individual to fill the role of Organizing Tours and Bookings Specialist at Carpe Diem Tours. This full-time position plays a crucial role in the smooth operation of our tours and customer bookings. You’ll join a dynamic team of young professionals and use your organizational skills to manage bookings, assist customers, and support our tour operations.

SHIFT HOURS
Thursday -Friday-Saturday-Sunday-Monday: 12:00 PM CET to 8:00 PM CET
Days Off: Tuesday and Wednesday

PAYMENT
Training Period: $3.50/hour (8 hours per day, 5 days per week, for 2 weeks)
Post-Training Rate: $4.00/hour

SOFTWARE REQUIREMENTS
iPhone (preferred)
Fast PC/Mac
Reliable and fast internet connection

JOB RESPONSIBILITIES
Your main responsibilities will involve organizing tours and managing bookings:
-Use multiple platforms (supplier websites and Online Travel Agents) to coordinate customer bookings.
-Input bookings into our organizational software ( ---------- ) and booking platform (Rezdy, transitioning to Bokun).
-Work closely with our team of tour guides to assign tours and create daily schedules.
-Conduct daily checks across platforms to ensure bookings and schedules are accurate and up-to-date.
-Provide high-quality customer service by assisting with inquiries, amendments, itinerary suggestions, and complaints.
-Handle customer communications across email, phone, and messaging systems.
-Work closely with our partner agencies to ensure seamless tour operations.

KEY QUALITIES WE ARE LOOKING FOR:
Meticulous attention to detail and exceptional organizational skills
Strong multitasking and prioritization abilities
Proactive team player with a fast learning curve
Adaptability and flexibility in a dynamic work environment
Fluency in spoken and written English (C1 level or above)
Computer literacy with a focus on efficiency and accuracy
Punctuality and a strong work ethic
Excellent telephone manners and communication skills
Decision-making skills to manage monetary risks and make informed choices for the business's benefit
Past experience in customer service, telesales, administrative assistant, or event organizing is preferred.

Please fill in the following link for applying ----------
Please note that only shortlisted candidates will be contacted for further evaluation.

Thank you for your interest and cant wait for you to join us in creating memorable travel experiences at Carpe Diem Tours!