Big Opportunity! Customer Service Support for long term Only.

Hi!

We run a large international eCommerce dropshipping business with multiple webshops in multiple countries.

We are looking for long-term Customer service employees to join our wonderful team! There is a great deal of growth opportunity for those that consistently make a positive contribution to our company.

This is a Customer Support job where you would have to follow a very clear process to handle customer questions and to keep our customers happy.

Must have knowledge and experience with the following:

- Shopify (eCommerce platform)
- Slack (communication channel)
- DeepL (for translation)
- ChatGPT

Responsibilities:

- Handling customer complaints.
- Reporting on refunds/complaints.
- Responding to customer emails regarding refunds, tracking numbers, FAQs.
- Contributing to our documentation and improving our support processes.
- Respond to all customer inquiries in a timely and accurate manner.
- We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
- Demonstrate a high level of professionalism at all times.

We will provide you with:

- Video training
- Standard operating procedure to follow
- Access to the Lead customer support to answer all your questions.

Applicant needs to:

- Speak fluent English both written and verbally
- Minimum 2 years of experience in Customer Support ( or very talented )
- Be available for weekly team calls
- On time and available for communication during work hours
- Must be organized, motivated, and willing to learn and grow.
- Available to join immediately

Be available for a minimum of 20 hours per week once you are asked to start working full-time, we will start with two weeks trial and then turn from part-time to full-time.

Not currently working for other full-time jobs.

Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues.

We don't want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.

Please respond by telling me what similar experience you have had before and tell me why you think you are the right person this long term job!

If you think you are the right person for this job and you are able to contribute to our company, get in touch with us!

Thank you.