Customer Success Virtual Assistant

Our company is a premier provider of mid-century modern furniture, committed to offering functional and stylish pieces that embody the essence of timeless design. We are seeking an experienced and driven Customer Success Assistant with a strong background in building relationships and providing exceptional customer service to join our team and help bring our vision to life.
Responsibilities:
· Support all customer's incoming and outgoing calls, emails, and live chats providing accurate information on all products, claims, and booking orders
· Demonstrate conflict resolution and interpersonal skills in order to help deescalate customer issues while being empathetic and ensure timely, one-touch resolution
· Offering value-added solutions and promoting customer loyalty by providing exceptional customer support and effective communication with customers