Senior Customer Support Agent (B2C EdTech Software Company: College Tools))

Company: College Tools

Job Position Overview:
We are looking for an experienced Senior Customer Support Agent to join our team. This role is ideal for someone with a strong background in customer support, preferably in the software industry, who works well in a fast-paced environment and is passionate about delivering exceptional service.

Position Details:
- Hours: Starts at 5 hours per week, with potential for additional hours as ticket volume increases.
- Future Growth: Opportunity to transition into a full-time role as the company grows.

Key Responsibilities:
- Manage Customer Support Tickets: Handle all customer support requests across our product suite, ensuring timely and effective resolutions.
- Help Center Articles: Proactively write and update articles for our help center to assist users with common issues and questions.

What We’re Looking For:
- Experience: Proven background in customer support (senior-level preferred), ideally with software products.
- Customer-Centric: Strong focus on customer satisfaction and problem resolution.
- Skills: Detail-oriented, proactive, and a problem solver with excellent communication skills.
- Technical Requirements: High-speed internet for remote work.

How to Apply:
To apply, send the following 2 things to ----------

1. Your CV.
2. A 1-2 minute Loom video introducing yourself and explaining your experience: Previous roles and responsibilities. How you managed customer support, how you managed tickets, how you solved problems, and communicated with customers.

Application Deadline: Friday, January 10

Interviews will be conducted over the weekend, and the final candidate will be selected shortly after.

We will only consider your application if all the required information is submitted to ---------- applications will not be accepted.