Hiring! Product and Business Support CSR-70K Basic Salary. Apply Now!

Summary of Responsibilities
* Maintain a quality business relationship with all customers
* Provide high level professional services in an efficient manner
* Make effective use of procedural, informational, and technical documentation

Duties and Responsibilities
* Assist customers with the implementation and usage of client specific software including advising clients on the set up of the software application manager ensuring full utilization of the solution
* Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product * Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
* Partner with the Instructional Success team to provide occasional online training for our client’s software
* Analyze, diagnose and troubleshoot technical support requests
* Provide timely resolution to customers experiencing common technical issues
* Ensure all incidents are documented within the CRM system
* Ensure customers are satisfied with the client’s products and service
* Assist with the localization of documents, knowledge base articles, etc. by translating these
* Other duties as assigned

Skills / Attributes Required
* Fluent in English.
* Fluent in Chinese (Mandarin)
* Exceptional customer service and people skills
* Experience in Business to Business environments
* Excellent written and verbal communication skills
* Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
* Strong work ethic, dependable, and flexibility to work overtime
* Completion of college level work, industry certifications or equivalent work experience a plus
* 1-3 years support or directly related experience a plus

If you think you are qualified, kindly send your resume. Please use “Chinese CSR” as your title message

Looking forward to call you!