Customer Support Specialist

BlankSpace Inc. is all about connecting great companies with top-notch professionals. We specialize in providing recruitment services for high-caliber candidates across a wide range of industries. Our company has been registered with the Securities and Exchange Commission (SEC) since 2016, and we've built a strong reputation for making fantastic matches between businesses and exceptional talent.

Our Client is a leading e-commerce fulfillment and inventory storage provider, catering to a portfolio of fashion, footwear, and consumer goods brands. Operating in Los Angeles and New York City, they specialize in supporting both emerging and established brands in the e-commerce space. Known for their commitment to excellence, they are seeking skilled and dedicated professionals to maintain their reputation for superior customer service.

As a Customer Support Specialist, you will be the first point of contact for our Client's valued customers. Your role will involve responding to inquiries, managing claims, resolving carrier issues, and collaborating with operations teams to deliver exceptional service. You will play a vital role in ensuring client satisfaction and contributing to the overall success of the company.

Key Responsibilities:

Customer Service & Communication:
--Respond promptly and professionally to customer inquiries via email and messages.
--Address order details, tracking issues, shipping concerns, inventory questions, special requests, and general account inquiries.
--Use clear, polite, and professional communication to build and maintain client confidence.

Claims & Issue Resolution:
--File and manage claims for lost or delayed packages with carriers.
--Liaise with carriers to resolve claim statuses and shipment delays, ensuring clients are updated.
--Identify recurring issues and escalate patterns to management for improvement.

Collaboration & Problem-Solving:
--Act as a liaison between clients and warehouse operations to ensure efficient resolution of brand needs and requests.
--Take initiative in understanding and resolving client concerns with thoughtful solutions.

Expectations Management:
--Set realistic expectations with clients, maintaining transparency and fostering trust.
--Deliver exceptional service to exceed client expectations, ensuring long-term satisfaction and loyalty.

Requirements:
--Exceptional written communication skills with a professional and empathetic tone.
--Strong organizational skills and the ability to prioritize multiple tasks effectively.
--Experience in customer service, preferably in e-commerce, logistics, or a related industry.
--Proficiency in navigating online systems and tools for tracking, claims management, and communication.
--A proactive problem-solver with the ability to take ownership of tasks and see them through to completion.

Why Join Us?

We are committed to supporting our team and fostering a collaborative work culture. Our mission is to make outsourcing effective, ensuring mutual success for both our tea ---------- mbers and clients. Join us to be a part of an innovative, customer-focused environment.

Benefits:
--Competitive salary (negotiable based on experience).
--SSS, PhilHealth, and Pag-IBIG contributions.
--Healthcare (HMO).
--Paid Time Off and 13th Month Bonus.
--Team Building Activities and Hands-on Training.
--Career growth opportunities in a fast-growing company.

How to Apply:
Please send a link to your CV along with your email, mobile number, and Skype ID to apply. We look forward to the possibility of working together!