E-Commerce Customer Support Specialist

About Us
We’re Bellezza LLC, a company dedicated to launching and scaling e-commerce brands. While we may be a small team, we’re growing fast—and every single tea ---------- mber makes a huge impact. We’re systems-driven, value trying new things, and believe in recognizing every contribution. When you join us, you’ll be part of a collaborative team where your work truly matters, and you can see and feel the impact you’re making.

Your Role
We’re looking for a Customer Support Specialist to take charge of all email customer support for our brand while assisting with key administrative tasks. Your primary focus will be creating exceptional customer experiences, minimizing support costs, and helping wherever you can to drive the company forward. This is the perfect role for someone who is detail-oriented, loves systems, and wants to be part of a growing, dynamic team.

Key Responsibilities
- Manage all customer support emails, responding quickly and thoughtfully to ensure satisfaction.
- Help minimize returns, exchanges, and cancellations to reduce support costs.
- Review orders to identify potential issues before they occur.
- Respond to and manage chargebacks to improve our win rate.
- Engage with customers in social media comments to foster community and loyalty.
- Assist with admin tasks, such as filling out sheets and creating documentation.

Requirements
- Experience providing email customer support for e-commerce brands.
- Familiarity with the Shopify platform, including handling returns, exchanges, and draft orders.
- Proven experience performing administrative tasks with accuracy and efficiency.
- The ability to follow and create systems.
- Exceptional English grammar and written communication skills.
- Strong attention to detail and a proactive attitude with a willingness to try new things.

If this sounds like the perfect fit, apply below!
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