Customer Service Agent

Customer Service Agent - Women's Activewear Brand

We are seeking a highly motivated and committed individual to join our dynamic and successful women's activewear business as a Customer Service Agent.

*Position Overview*
- Full-time role (40 hours per week)
- 100% remote: Be part of a small but growing team of 30, responsible for direct communication with our customers.
- Gain hands-on experience in a thriving e-commerce business, understanding how the business model works, exploring marketing strategies, and collaborating with a team of highly skilled professionals.
- Paragon is a family-owned company founded and led by millennials. You'll have the opportunity to make a meaningful impact in a work environment that is collaborative, empowering, creative, and approachable.


*What We’re Looking For*
The ideal candidate will have:
- Advanced English proficiency (writing): Excellent reading comprehension and the ability to respond to emails professionally and effectively.
- Strong communication and time-management skills.
- The ability to learn and adapt quickly.
- Autonomy: Does not require repeated instructions, can work independently, and has a problem-solving mindset.
- Familiarity with digital platforms (or the willingness and motivation to learn).
- A committed and responsible attitude.
- Empathy and a genuine interest in helping people.


*Key Responsibilities*
- Respond to customer inquiries and provide effective solutions via email.
- Manage and respond to customer reviews on the website.
- Handle and process defective item requests.

*Schedule requirements*
You’ll have the freedom to choose your working hours, ensuring they align with the company’s needs.
What we need now is someone who is willing to work:
- At least one day during the weekend
- Start shifts between 1 PM and 2 PM EST (2 AM - 3 AM Philippine Time) Monday-Friday days / Saturday-Sunday


*Work Benefits*
- Flexible schedule: You’ll have the freedom to choose your working hours, ensuring they align with the company’s needs.
- Competitive salary: Paid in USD directly to your bank account.
- 20 days of paid time off.
- Opportunities for career growth within the Customer Experience team or other areas of the company.


We’re looking for someone who is highly motivated, determined to succeed, and consistently takes initiative in their work. If you’re ready to make a real impact in a fast-growing e-commerce business, we’d love to hear from you!