Tiktok Customer/ Affliate Support

Hello,
We are an e-commerce company based in the United States and South Korea.
We are looking for an TikTok Account Resolution Specialist


Requirements for the position are:
Monitor and respond to TikTok Shop messages, comments, and chatbot-closed conversations.
Address customer complaints, product inquiries, and shipping-related issues promptly.
Assist influencers with collaboration inquiries and manage affiliate program communications.
Ensure timely order shipments, manage returns, refunds, and customer feedback.
Support affiliate programs by aligning affiliates with brand values and managing invites and responses.
Resolve tickets related to delivery, order issues, and customer service emails.

Qualifications:
Experience in affiliate program management or affiliate support is a plus.
Customer service experience is a plus.
Strong communication skills with the ability to address inquiries clearly and professionally.
Ability to manage multiple channels, including TikTok messages, comments, and emails.
Proven experience in handling influencer communication and collaboration.
Proactive problem-solving skills and a customer-centric mindset.
Fluency in English is a MUST.

If you have at least 6 months of solid or related experience to Customer Service and/or Affiliate Marketing Support functions, please use this as the title of your application as: I am your CS and Affiliate Marketing Support. If you are interested in the job and if we find you fit for the job, we will set up a short video call interview.

Thank you for your interest, and I look forward to speaking with you soon.