Virtual Assistant for Shopify Store

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Hello,

My name is Ali, and I’m seeking a reliable Virtual Assistant to support my Shopify store, which specializes in hair growth products. I need someone who can efficiently manage daily operations and ensure our customers receive excellent service.

Responsibilities:
Customer Support:

Handle customer emails promptly and professionally.
Check and respond to emails two times a day.
Communicate with customers to resolve issues and encourage chargeback withdrawals when disputes arise.
If a chargeback cannot be resolved, document all communication in a Google Docs file for review.
Supplier Communication:

Maintain a professional and clear line of communication with my supplier ( ---------- ).
Coordinate order updates, address corrections, and other issues as needed.
Weekly Reporting:

Prepare a summary report of the most common customer inquiries.
Provide suggestions for improving processes based on recurring issues or challenges.
Disputes Management (Initial Phase):

I will handle disputes at first, but you will assist by preparing and documenting communication with customers.
Requirements:
Familiarity with Shopify and ---------- .
Strong written communication skills in English.
Proactive and detail-oriented approach to tasks.
Ability to work independently and efficiently.
Previous experience in e-commerce or customer support is a plus.
Work Schedule:
You will work in one of two shifts:
Shift 1: 2:00 AM – 3:00 AM CET and 7:00 AM – 8:00 AM CET
Shift 2: 1:00 PM – 2:00 PM CET and 6:00 PM – 7:00 PM CET
Compensation:
Starting rate: $3 per hour.
Opportunity for a salary increase after three months based on performance.
Work hours will be tracked using Timeproof.
How to Apply:
If you’re interested in this role, please respond with the word Capybara in your message to confirm you’ve read and understood this job post. I look forward to hearing from you!