Appointment Setter / Customer Service Representative Virtual Assistant

We are seeking for the Appointment Setter and Customer Service Representative handles after-hours inquiries and scheduling. This role focuses on delivering exceptional customer service and supporting prospective and current clients seeking anti-aging and wellness treatments

This is a part-time position with 6PM to 10 PM EST, including crossover hours.


Job Responsibilities

1. Customer Service:
- Respond promptly to phone calls and email inquiries after office hours.
- Provide accurate information about the practice’s services and answer client questions with patience and professionalism.
- Address client concerns and escalate complex issues to the appropriate tea ---------- mber as needed.

2. Appointment Setting:
- Schedule appointments and consultations using the practice’s scheduling software.
- Confirm and follow up on appointments to ensure client attendance.
- Manage and update client records with accurate information.

3. Lead Management & Response:
- Respond to leads promptly (within 5 minutes) during after-hours (7 PM–12 AM EST).
- Make outbound calls, send texts, and emails to follow up with leads.
- Accurately record and manage lead details in the CRM (GoHighLevel).

4. System & Tool Management:
- Use the RingCentral digital phone system to manage calls.
- Maintain CRM databases, ensuring lead and appointment information is up-to-date.

5. Reporting & Optimization:
- Track lead response metrics and appointment conversion rates.
- Provide regular reports on customer interactions, lead management, and scheduling performance.
- Suggest improvements to processes and tools for better client engagement and efficiency.
- Feedback and suggestions to improve lead management processes.

Qualifications
- Experience in customer service, appointment setting, or a related role.
- Strong communication skills and the ability to engage professionally with clients.
- Proficiency in using CRM tools (GoHighLevel experience preferred) and scheduling software.
- Familiarity with digital phone systems like RingCentral.
- Ability to multitask, stay organized, and work efficiently in a remote environment.
- Strong problem-solving skills and attention to detail.

If you believe you're a strong fit for this position, please respond with the following:

1. A link to your resume in PDF format.
- Your resume should include your contact details, a recent professional photo, and a summary of your work experience, emphasizing tasks relevant to this role.

2. A screenshot of your PC specifications and internet speed,
3. A one-minute Vocaroo recording of your self-introduction
4. Your Skype handle for easy communication.

To ensure you've read this message carefully, please include the word "ClientCareVA" in the subject line of your email.

We look forward to reviewing your application!