Experienced Customer Support Agent

We are a globally recognized women's fashion brand committed to providing exceptional customer experiences. As we continue to grow, we are looking for dedicated Customer Support Agents to join our dynamic team. If you have a passion for fashion, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you!

Key Responsibilities:

Provide timely, empathetic, and professional support to our customers through email and live chat.

Troubleshoot and resolve customer inquiries, including order status, product details, shipping, returns, and exchanges.

Collaborate with the team to ensure consistent and accurate information is provided to customers.

Use Gorgias and Shopify to manage customer support tickets, process orders, and ensure smooth customer interactions.

Work with Google Sheets to track, manage, and report on customer inquiries and issues.

Keep up to date with brand sales, policies, and customer support best practices.

Requirements:
Experience: Proven experience in email and chat-based customer support (experience in fashion or e-commerce is a plus).
Internet: Reliable, high-speed internet connection for smooth communication and workflow.
Skills: Strong written communication skills, with an ability to convey empathy and professionalism in every interaction.
Team-Oriented: Ability to work collaboratively in a remote team environment.
Attitude: Must be kind, patient, and eager to help others, ensuring customers have a positive experience.
Self-Motivated: Comfortable working autonomously and managing tasks with little supervision.