Saas Customer Support Executive

Customer Support Representative for an AI Tools Company
SaaS Experience Mandatory

* Provide timely, friendly, and effective email, chat, and phone support.
* Troubleshoot technical issues related to email setups, integrations (Gmail, Outlook), and third-party platforms.
* Assist with AI-related inquiries, such as training the AI, managing email drafts, and optimizing email sorting.
* Guide users in customizing their experience and modifying settings.
* Handle account management issues, including login, billing, and subscription changes.
* Clarify product functionalities and provide clear explanations of its capabilities.
* Address security and privacy concerns, ensuring users' confidence in data protection.
* Collaborate with product and development teams to relay feedback and suggest improvements.

Qualifications:

* 2+ years of experience in customer support for a Saas Based Product
* Strong communication and problem-solving skills.
* Familiarity with email platforms and AI technologies.
* Empathy and a customer-first attitude.

What We Offer:

* Competitive hourly pay with.
* Remote work flexibility.
* Growth opportunities to evolve into an AI trainer.

Link to Apply:
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