Customer Service Specialist

We are seeking an experienced and professional Customer Service Specialist to handle all customer interactions via email for our growing e-commerce brand. Your role is crucial in ensuring a seamless and enjoyable customer experience. Key responsibilities include:

Responding promptly and professionally to customer inquiries via email.
Resolving customer concerns and complaints with empathy and efficiency.
Assisting customers with product questions, order updates, and returns/exchanges.
Collaborating with internal teams to ensure customer satisfaction and timely resolutions.
Maintaining accurate records of customer communications and feedback.
This role requires a detail-oriented, customer-focused individual with excellent written communication skills.